Kiss988 Privacy Policy – Malaysia Member Personal Data Protection

Kiss988 ("we", "Platform", or "company") is committed to protecting the privacy and security of the personal information of all members and visitors to our platform. This privacy policy is provided to give a clear and transparent explanation of how we manage your personal data.

This document applies to all individuals who:

• Visiting the kiss988 website at kiss988.pro
• Registering as a member and using the platform's services
• Using the kiss988 mobile app for Android or iOS
• Contacting our customer support team through any channel
• Participating in our promotions, contests, or loyalty programs

Kiss988 collects several categories of personal information depending on how you interact with our platform. Below is a summary table of the types of data we collect and their purposes:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, religious beliefs, or political views unless required by law in specific circumstances.

Kiss988 collects your personal information through several different methods:

Directly from You:

• During the account registration process, where you submit basic information such as your name, email, and phone number.
• During the KYC verification process when you upload identity documents to verify your account.
• When you contact our customer support team via live chat or email.
• When you complete a feedback form or participate in a customer satisfaction survey.

Automatically:

• Through cookies and similar tracking technologies when you browse our website or use our app.
• Through server logs that record IP addresses, access times, and actions performed on the platform.
• Through game activity data automatically generated when you play on our platform.

From Third Parties:

• From payment service providers for the purpose of financial transaction verification.
• From independent identity verification agencies we engage for the KYC process.
• From gambling exclusion list databases to ensure compliance with responsible gaming regulations.

Kiss988 uses the personal information we collect for the following purposes, all closely tied to delivering our services to you:

• Account Management: Creating, verifying, and maintaining your member account on the kiss988 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account securely and accurately.
• Identity Verification (KYC): Verifying the identity of each member to prevent fraud, money laundering, and platform use by underage individuals.
• Customer Support: Responding to inquiries, complaints, and requests for assistance submitted to our support team.
• Platform Security: Detecting and preventing fraudulent activity, bot usage, or any security threats that could affect the platform or other members.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to members when necessary.
• Service Communications: Sending important notifications related to your account, transactions, changes to terms, and other relevant service information.
• Platform Enhancements: Analyzing usage data in aggregate (without personal identification) to improve platform functionality and user experience.

Kiss988 does not sell member personal data to any third party. However, in certain limited circumstances, we may share your information with the following parties:

• Service Providers: Third-party companies that assist us in delivering our services, such as payment providers, KYC verification firms, and technical service providers. All such parties are bound by strict confidentiality agreements.
• Regulatory Authority: When required by law or by a directive from a competent authority, we may be obliged to disclose certain information to the relevant government agencies or regulatory bodies.
• Fraud Prevention: In circumstances where we suspect fraud or criminal activity, we may share the necessary information with law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, member data may be transferred to the new entity, and members will be notified in advance.

Every instance of data sharing is conducted on a minimum-necessity basis — only information genuinely required for a specific purpose is shared, and recipients are bound by confidentiality obligations equivalent to our own standards.

Kiss988 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display theme to deliver a more personalized experience.
• Analytics Cookies: Helping us understand how members use our platform through anonymized usage statistics.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect your account.

You can manage cookie settings through your browser preferences, but please note that disabling certain cookies may affect the functionality of some kiss988 platform features.

Kiss988 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Generally:

• Active Account Data: Retained for the duration your account remains active on kiss988, plus the mandatory period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• Security Logs: Retained for 2 years for security investigation and audit purposes.
• Customer Support Data: Support interaction records are retained for 3 years for service quality and future reference purposes.
• Marketing Data: Retained until you withdraw consent or request unsubscription.

When data is no longer required, it will be deleted or anonymised in a manner that ensures it can no longer be personally linked to you.

As a kiss988 member, you have several important rights regarding the personal data we hold about you. Here is a summary of those rights:

To exercise any of the above rights, please contact our privacy team at [email protected] by clearly stating your request. We will respond within 30 working days from the date the request is received.

Kiss988 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption for all data transmitted between your browser and our servers.
• Two-factor authentication (2FA) for all administrative access and as an additional security option for member accounts.
• 24/7 system monitoring by our cybersecurity team to detect any suspicious activity.
• Multi-layered firewall and intrusion detection system to protect our server infrastructure.
• Encrypted data backups periodically to ensure data recovery in the event of an emergency.
• External security audits by an independent cybersecurity firm conducted annually.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the kiss988 privacy team is ready to assist you. We take every privacy-related inquiry seriously and will respond promptly and in detail.

You can reach us via:

• Email: [email protected]
• Live Chat: Available on the kiss988 platform, 24 hours a day, 7 days a week

For general information about platform services, you may also visit the Frequently Asked Questions (FAQ) us or contact kiss988 team through the standard support channels.